Privacy Policy

Neurvyn provides WhatsApp-based business automation and customer messaging services for small and medium businesses. This policy explains what data we process when a business uses Neurvyn and when a customer messages a business on WhatsApp through our platform.

This policy applies to the Neurvyn Android app on Google Play and to the Neurvyn website and messaging service operated by Neurvyn.

When you message a business that uses Neurvyn, we process your WhatsApp phone number, your WhatsApp profile name, the messages you send and receive, and any details you share to complete a request (such as a booking, order, or enquiry).

For business accounts, we store the business profile, configuration, and the conversation history needed to operate the service.

We use your data only to deliver the service: to route and respond to your messages, fulfil bookings and orders, send confirmations, and provide the business with the information needed to serve you. We do not sell your personal data.

Messages are shared with the specific business you contacted. We use Meta's WhatsApp Business Platform to deliver messages and Google Cloud to host the service. We share data with these providers only as needed to operate Neurvyn.

We retain conversation and booking data for as long as needed to provide the service and meet legal obligations. You can request deletion at any time.

You can request access to, correction of, or deletion of your personal data. See our Data Deletion page for how to make a request.

For any privacy question or request, email hello@neurvyn.in.